It is critical that your network is handling your accounts in a professional manner and is in compliance with all Federal & State Regulations. We will provide servicing and communication to your vendors along with analysis of their calls and compliance results. Vendors are graded based on several key components of the calls.

*Adherence to FDCPA & CFPB regulations

*Call attempts/contacts per 7 day window

*Identifying Consumer

*Quality Call Opening

*Brand recognition and closing

*Agent scores

*CSAT ranking/trends

*Remediation Plans (if necessary)