With our vast experience in Call Center Management we will manage or enhance your current strategies by creating specialized programs to insure ongoing communications and strategic initiatives are built out with your vendors.

Concentrated Areas:

*Oversight

*Forecasting

*Account Auditing

*Compliance

*Quality/Call Listening

*Brand Recognition

*Weekly/Monthly Meetings

*Competitive Results/Trends

*KPI Analysis

*SLA Adherence

*Reporting